Want to know more about our floor & Carpet Cleaning Process?
Below is a list of frequently asked questions which we hope you will find useful. If you have any suggestions about what we could add to this page, or if your question hasn’t been answered, please feel free to contact us. Click on a question to display the answer.
What method do you use for cleaning?
The method we use for cleaning is hot water extraction, commonly referred to as steam cleaning. Pro-Kleen’s exclusive hot water extraction method removes the toughest, deepest dirt safely and gently. Hot, soft water and a specially formulated cleaning solution are injected deep within the carpet fibers. Then, a powerful suction extracts deep-down dirt, allergens, cleaning solution and 95% of the moisture. It’s the cleaning method most recommended by carpet manufacturers.
What do you consider an area?
Typically, an area is a room that is up to 300 square feet (that is 15 x 20 or approximately the size of a two-car garage). Living room/dining room combos are considered two areas. Any area over 300 square feet but less than 600 square feet is priced as two areas. Non-standard areas (baths, halls, landings, walk-in-closets, etc.) are priced separately from the standard areas, usually at a lesser price. Please know that these room sizes may vary by location.
How long will it take my carpets to dry?
Typical dry times are 90 minutes to 2 hours in rooms that have ceiling fans and 4-6 hours in rooms that do not. Thicker pile carpets (shag) take 6 – 8 hours to dry due to the depth of the pile.
Customer Satisfaction Guarantee!
We stand behind all of our work at ProKleen. With impeccable references and over 16 years of experience we will make sure that you are happy with your carpets.
Do I need to vacuum before the crew arrives?
A light vacuuming in the traffic areas is recommended but not required. If needed, the crew can pre-vacuum the area to be cleaned. Also, the equipment is vacuuming the entire time we are cleaning.
How long will it take to clean my carpets?
On average, it will take approximately 15 minutes per room. This time can vary greatly depending on how soiled the carpet is, and any necessary spot removal treatments. (homeowner will be responsible to move and replace all furniture before and after cleaning)
Will all my stains come out?
90% of the stains will come out completely or be less visible to the naked eye. We will use state of the art products to remove paint, nail polish, dyes, pet stains and more!